Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Arro ("we", "us") collects, uses, and shares information when you use the Arro mobile app and website. By using Arro you agree to this policy.
Information we collect
- Account information — name, email, date of birth, and password.
- Profile information — photos, bio, interests, languages, travel style, and the places you've visited.
- Verification data — a selfie you submit for identity verification, and, if we request it, government-issued identification or other documentation to verify your identity or age. Verification data is used only to review your verification and is handled as described below.
- Location — your city or approximate location, used to show you nearby travellers and activities. You control this in your settings.
- Content — messages, activities, trips, and memories you create.
- Usage & device data — app interactions, device type, and log data, used to operate and improve Arro.
How we use your information
- To provide and personalise the service — showing you relevant travellers, activities, and trips.
- To verify identities and keep the community safe.
- To enable messaging and community features.
- To communicate with you about your account and updates.
- To detect, prevent, and respond to fraud, abuse, and safety issues.
Verification selfies and ID documents
Verification selfies are stored privately and used solely to review your verification request. They are never shown on your public profile. We retain them only as long as needed to operate the verification and appeals process.
If we request identity or age verification, any government-issued identification or other documents you provide are stored securely, used solely to carry out that verification, never shared with other users, and deleted once verification is complete.
Profile views
Arro records when a member views your profile so we can offer the "who viewed your profile" feature. You can see aggregate counts for free; identities are available to Premium members.
How we share information
We do not sell your personal information. We share information with service providers who help us operate Arro (such as hosting and image storage), with other users as part of the social features you choose to use, and where required by law.
Your choices & rights
- Access, update, or delete your profile information in the app.
- Delete your account at any time, which removes your data as described in our retention practices.
- Control location sharing and profile visibility in settings.
- Contact us to exercise any data rights available in your region.
Age requirement
Arro is strictly for users aged 18 and over.
Data security
We use industry-standard measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.
Changes to this policy
We may update this policy from time to time. We'll post the new version here and update the date above.
Contact
Questions? Email us at support@arrotravels.com.